“Stop managing the number of muffins served at your meetings
and make real, solid, sweeping changes to the way you do business.
Cutting costs is the equivalent of sales harvesting the low hanging
fruit, it only takes you so far and then you hit the wall. In a
conversational, easy to digest manner, Bill and Peter deliver the tools
you need to dig below the surface and get to the root of efficiency
matters so that your organization can both survive and thrive in the
coming years.”
Connie Siewert
Business Development Manager
IBM
------------------------------------------------------------------------
"An excellent read. This book takes you through 6 sigma from
start to finish. Whether you are a seasoned stats geek or senior leader
looking to save money, improve processes and eliminate waste, this book
provides all you need to begin"
Tim Martin, PhD, Senior Manager, Defense Information Systems Agency
------------------------------------------------------------------------
“As a senior technology leader, I’ve often struggled to
explain my thoughts about how we might improve the business using
process improvement approaches that originally found favor in the world
of manufacturing. Lean Six Sigma Secrets for the CIO sets up the
conversation that many of us have had or would like to have with the
most senior leaders in our business. It poses the questions, identifies
the paradox and sets the scene for proposing a new way of thinking about
change. This book provides a thorough yet manageable treatise on
virtually all the popular methods for improvement from the well known to
the obscure and brings each one back to a common point of comparison
with LEAN and Six Sigma. It also provides a wonderful framework for
understanding Lean Six Sigma as a combination of two related but
different approaches that meld into a powerful approach for problem
analysis and solving. The most useful aspect of this book is that it
combines education on many aspects of the business improvement dilemma
we all face with practical suggestions for how to use powerful
techniques for addressing the problem. The authors don’t presume to
know it all, but they definitely demonstrate exceptional insight into
the situation most businesses find themselves in today and offer easy to
understand guidance for how to think about changing the playing field by
using a different approach to the challenges.”
Tom Guthrie
Former VP of IT Operations and
currently VP of Enterprise Architecture
Cox Communications
Atlanta, GA
------------------------------------------------------------------------
“A great overview and collection of much needed concepts, put
into proper Six Sigma and LEAN perspective for the twenty first century
CIO.”
Bjarke
Ormstrup
Director
of IT, Acting CIO
PBD WOrldwide Fulfillment Services
------------------------------------------------------------------------
"Bentley and Davis bring all the tools and techniques together
for CIOs who wants to utilize disciplined approaches toward improving IT
value for their business and customers. Eliminating defects and waste
in IT is explained; and specific real-world projects are explored. A
book to read through once and reference many times along the journey to
value-added IT. A practical synthesis of lean and six sigma."
Don Curt – Managing Partner, CIO Services, LLC,
former Divisional CIO General Electric Company and CIO Exide
Technologies.
------------------------------------------------------------------------
“CIOs of course, but executives in every functional area need
this book on their "must read" list - practical advice for painlessly
developing process acumen!
Who would think that both Monty Python and Alchemists would
appear in the pages of a process handbook? With humor and insight,
Bentley and Davis reveal the business benefits of process management
with easy to understand explanations and examples. A must have on every
CIO's bookshelf!
Lean Six Sigma for the CIO should be on the required reading
list for every computer science curriculum - it's like an extreme
edition of the Cliff Notes for every process book ever written.”
Sandra C. Hofmann
CIO-in-Residence; ATDC
------------------------------------------------------------------------
“Business people are increasingly realizing the power and
value of lean and six sigma for every aspect of businesses, and I.T.
departments must understand what this means to their internal customers.
Bill and Peter have written a comprehensive introduction to the subject
in a way that is tuned to the needs of the I.T. department and its
managers. With this guide they can play a more valuable role in helping
their companies reduce waste, cost, and lead times outside the I.T.
department, as well as within it.”
Michael J. Webb, President
Sales Performance Consultants, Inc.
------------------------------------------------------------------------
“Extremely
thorough account of everything a CIO needs to know about Lean Six Sigma
and then some. An excellent one-stop shopping source which lays
out clearly and precisely the concepts, approaches, understanding, etc.
of what Lean Six Sigma is all about. Plenty has certainly been written
about Lean Six Sigma these past few years, but Mr. Bentley takes aim
strictly from an IT perspective with real life examples from the world
of IT. The result: a highly educational and entertaining book that
I would strongly recommend to anyone in IT looking to better understand
the concepts of Lean Six Sigma!”
Bob
Butler
VP, CIO,
OCÉ NORTH AMERICA
------------------------------------------------------------------------
“Having used Bill Bentley’s courses to establish a Six Sigma program at
DHL during a critical integration of multiple concurrent acquisitions, I
had high expectations for this book. Successfully presenting Lean Six
Sigma concepts in a tangible and useful format, this is sure to be an
asset for CIOs seeking to provide validated measurable impact in today’s
ever demanding business environments.”
Doreen
Galli, Ph.D.
Former CIO
& CTO DHL Mail & Dell IT Executive
