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Process Improvement Training and Consulting

Six Sigma, Lean and TOC

 

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What is an ITIL® Foundations Course?

ITIL® is the Information Technology Infrastructure Library which is a collection of best practices in IT service management.  Developed in the UK to bring consistency and best practices to the delivery and support of IT services, it is spreading quickly around the world.  There are several levels of certification in ITIL®, with the Fundamentals level being the first.  This course teaches you what you need to know to take and pass that certification exam.  The exam is not normally part of the course, you will enroll at a standard testing center and take that separately.  We suggest that you do that immediately after taking this course.  This course is based on ITIL® version 3, the latest version.

This three-day course assumes no prior knowledge of ITIL® but does assume that you are an IT professional. It teaches

bulletAn overview of all eleven ITIL® components.
bulletExam preparation techniques and information
bulletHow to use ITIL® practices in your workplace.

 

Pre-requisites

bulletA college degree in any discipline
bulletBe working in an IT function

Intended Audience

IT professionals responsible for developing, supporting or operating application based IT services or infrastructure based IT services, or those wishing to work in these areas.

 

Course logistics:

bulletWeb delivered course.  You will receive a unique login ID and password when you register
bulletYou will have access to the material for 60 days and must complete the course in that time.
bulletParticipants must pass an independently proctored ITIL® examination to receive the Foundation certification.  This can be done at any Thompson Prometric Learning Center.  Enroll at www.prometric.com.  Select 'IT Tests'.  Select EXIN (the certifying body), specify the center you want.  Text cost is $165 the last time I checked.

Other:

bulletA computer and web access is needed for this class.
bulletAttendance certificates provided for professional re-certification needs.
bulletThis course is provided in association with www.ITpreneurs.com, an accredited training organization for ITIL®.