Frequently Asked Questions about our program

Enrollments:  Enrollment in all Value-Train classes is provisional until payment is received. Provisional enrollments generally expire three days after you enroll by telephone or email unless payment is received. Regardless of how charming or important you are, under no circumstances will we 'hold' a seat for anyone without payment!  It's the only way we can ensure that classes are full enough to keep our pricing reasonable.

Payment:  You may pay for your Value-Train classes in any one of the following ways:

We can not accept company purchase orders without special arrangements and even then, payment must be received before enrollment is confirmed.

Refunds:  One of the ways we keep prices reasonable is to always hold full classes. As a result, all enrollments are non-refundable unless we cancel the class. If you are unable to attend a class you may transfer your enrollment to a future Value-Train class or take the class using the Remotely Coached method.  If a class is cancelled or rescheduled by us you will have the option of attending a different one, taking is using the Remotely Coached method or getting a full refund.

Waiting Lists:  All students enrolled in a class are on a waiting list for openings in earlier classes.  Your position on the list is the order in which payment was received.  We don't keep separate waiting lists for full classes. Once a class is fully enrolled, we schedule another one. 

Receipts:  We don't normally send receipts just to save paperwork. Your cancelled check or credit card statement is your receipt. However, should you need a Value-Train receipt, just ask and one will be provided. 

Class Lists:  We will send all students in each class a list of the other students names and email addresses from their class.  Please let us know in advance of the class if you don't want your information on this class list.

Re-testing:  For classes with our examinations (Lean and Six Sigma and SOX Green Belt and Black Belt), if you fail the exam you are welcome to take it again. You may do this as often as you need. There is no charge for the first re-test.  There is a $25 charge for every test after the 2nd one.  Our retests are done remotely and on a modified honor system.  The 'modified' part is that we use statistical analysis to detect cheating so reserve the right to have any honor system exam re-done in a proctored environment.  You may elect to have your local library or school proctor a make-up exam if you wish.  Most don't charge to do that but not all will do it.

Repeating a Class:  If you wish to repeat one or more days of a class that you have previously paid for and attended, you may do so with our advance permission. We will only allow this if we have room for auditors in the next class.  You may have to pay a daily fee if our training facilities charges us by the person but this is rare.  You may elect to re-purchase a current manual for a nominal sum if that has changed substantially. 

Replacement Certificates:  All Certificates are issued as high resolution, printable PDF files upon completion of a Value-Train certification class.   If you lose your certificate within 60 days of the last day of class we will re-generate it and replace it for free upon request.  After that click here to purchase a replacement.